Managed IT Services Melbourne.

When you choose to outsource your IT needs with us, you gain access to a dedicated team with years of experience delivering managed services in Melbourne that can take care of everything IT-related, including:

• Hardware, software and hyper-converged infrastructure

• Cyber security

• Cloud services

• Unified communications

• End user management

All of the above can be covered under our Managed IT Services, which are delivered remotely through the same cloud interface for all incidents and requests to keep your entire organisation running smoothly.

Learn more about our service options here.

We service clients from a wide range of industries including (but not limited to) financial services, legal, insurance, manufacturing, and retail. 

While every business is different, we find that most requirements are similar when it comes to a business’ core IT infrastructure and security requirements. 

Whether you’re a start-up struggling with IT support when you should be working on other aspects of your business, a medium-sized business looking to improve service levels and make better use of your IT team, or a large enterprise looking to reduce costs, there is no time like the present! 

Yes, absolutely. We have key certifications and partnerships in place with the leading vendors in each space – click here for more information on our partners. 

We’re VMware cloud verified, a Microsoft Partner, Dell Technologys Platinum Partner, Veeam Silver Service Provider and part of the Fortinet Engage Partner Program Advanced, plus much more! 

Choosing a Managed IT Services Provider is a serious technology investment. There are plenty of fly-by-night companies offering managed IT that don't have the track record, experience, local Melbourne experience or bandwidth to adequately serve the needs of your organisation. To ensure you make a wise choice, review each vendor you are considering with flexibility, scalability, customer support and service level agreements in mind. 

Many of our customers have their own IT departments – and they want to make better use of them! You can use a managed service provider like The Missing Link to manage all, or just part of your IT environment. This leaves your IT department to focus on building better business capabilities, improvements, and core applications. 

The Missing Link can act as an extension of your internal IT team, if someone is sick or goes on leave we can help fill that function or take lower-level tasks off the hands of your team. 

While we can offer better value for a longer-term commitment, we realise that finding an IT partner that you feel you can trust is difficult. As such, we offer flexible (month-to-month) options and term contracts for 1 to multiple years. 

Because our standard support hours included with our managed services are much longer than other IT partners (6:00am to 9:00pm Monday to Friday as standard), we find that our customers rarely need us outside of hours, however we do provide 24/7 coverage on an on-call basis. 

Our team are based in Australia (except for a few staff in our new London office). That includes our CEO, finance team, sales team, and all consultants and engineers.  There are more than 25 team members based out of our Melbourne office.

The Missing Link services all areas of Australia, Including but not limited to, Sydney, Melbourne, Perth, Brisbane, The Gold Coast, Canberra, Adelaide & Hobart.