Managed IT Services.

Our Managed IT Services team have achieved an industry leading CSAT score.
It’s consistently near 100%. 


Ready to take your business to the next level? End-to-end Managed IT Services support your business goals. 

We can support your IT team or run a fully remote Service Desk to handle all your IT needs. 

Our Managed IT Services include: 

  • Outsourced expert support, maintenance and monitoring of your critical infrastructure and end-user devices,  
  • Proactive device management to minimise future issues; and, 
  • Reactive support when you need it most. 

We support your staff wherever they are, using our remote access tools, organise on site visits and eliminate your IT worries.  

The best part? We do it all without a bot in sight. We are real people located in Australia who offer real service. Don't just take our word for it: we get a near 100% Customer Satisfaction Score (CSAT) every month. 

Want to learn more about our Managed IT Services? 

We'll help you choose the right plan and the right service, so you can expect more from your Managed Service Provider. 

What's included in our Managed IT Services?

When you choose to outsource your IT needs with us, you gain access to a dedicated team with years of experience delivering managed services that can take care of everything IT-related.

Cyber security

Cyber security is more important than ever as perimeterless digital workplaces emerge. We can include continual monitoring for security issues. 
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Hardware, software and hyper-converged infrastructure

Comprehensive IT support for hardware configuration needs, software updates and patch deployments, and robust infrastructure support. 
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Cloud services

Cloud computing allows modern companies to scale at will, expand data storage as needed and perform high-bandwidth operations at a lower cost. 
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Unified communications

Move your internal and external voice and omnichannel systems into the cloud for fully unified communication, and seamless user and customer experiences. 
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End user

An integrated and unified approach to managing your end users to keep up with the exponential pace of change in IT and help you stay secure.
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Our service options

Check out the range of Managed IT Services available at The Missing Link. 

We offer tiered plans for each service to best suit your needs as an organisation. Reach out to discuss which is right for you. 

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  • End User Management – Secure, integrated and unified management of your end users so your organisation can keep up with the exponential pace of change in IT.

  • Infrastructure Management – Proactive maintenance, monitoring and reactive support for your critical workloads and devices. 

  • Managed Network – Network design and engineering services for a fast, reliable, secure and cost-effective IT environment that gives you a competitive edge.

  • Patch Management – Proactive patch status assessment, automated patch management and help developing a mature vulnerability management policy.  

  • Staff Augmentation – Sourcing, onboarding and managing skilled tech resources on a temporary basis to cover necessary positions in your IT team.

  • Level 1 Service Desk – Completing the initial triage and level 1 remediation of incidents to improve response times and ITSM processes.


Expect- SmartSERVICES-campaign

 

What is a Managed IT Service? 

Managed IT (Information Technology) Services help your business move forward into the digital age. As a Managed IT Service Provider, we leverage our breadth of experience to bring you full stability and allow you to scale your company without outsized IT costs. 

A Managed Service Provider can look after: 

  • The ongoing maintenance and management of your systems 
  • Cyber security 
  • Day-to-day management and Help Desk requests 
  • Backup and disaster recovery 
  • Operational efficiency 
  • End-user support

Why use The Missing Link to manage your IT services?

Partner with The Missing Link and expect more security, more automation, more productivity and even more care from your IT managed service provider.  
 
Delivered with just one simple monthly payment, our service covers your critical IT infrastructure and your end-users. Here are the main benefits of partnering with us.  

  • Flexible, scalable plans 

Don't find out certain services aren't included in your plan while you're in crisis, or pay for stuff you don’t need.

Our billing agreements are simple, easy-to-understand and transparent around inclusions. We're passionate about continuous improvement and staying abreast of changing compliance regulations. 

  • Robust customer support 

You can relax. Our service desk is on-shore, and we boast a CSAT score which is consistently near 100%.

We manage your critical network devices and servers, make sure your backups are successful and provide exceptional customer service without a bot in sight. Plus, you get 24/7 service and rapid response times.

  • Built-in security inclusions 

Our service was built with security in mind. Know you're protected with automated OS and application patching, user awareness training, simulated phishing attacks and regular security assessments like penetration testing.  

  • No bill shock 

Manage IT costs by stopping recurring issues and preventing major incidents. With us, you can expect predictable monthly costs. No matter what level of service you choose, there’s just one simple monthly payment. 

 

How does it work?

Step 1
Reach out

Contact us and we'll get your message! Our Sydney team will read about your requirements and assign you the right consultant for your needs.

Step 2
We'll get in touch

Your consultant will call or send you an email to set up a meeting where we’ll learn a little more about your business and how we can help.

Step 3
You’ll get the details

We’ll share a proposal tailored to your requirements. It'll contain everything you need to know about engaging us for your Managed IT Services.
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What are the benefits of using a Managed Services Provider? 

Enhanced efficiency

Your employees can focus on what they know best instead of battling IT issues, making everyone feel more productive and valuable. 

Maximised uptime

Continual service and remote monitoring means fewer unexpected periods of downtime. Your organisation continues to be profitable!

Cost savings

With experts on call 24/7, your organisation runs more smoothly, maximising revenue and cutting the costs of unexpected downtime.  

24/7 support

Round-the-clock assistance that scales up and down according to your needs, supporting your business goals and facilitating growth. 

Technical skills on tap
It's a competitive landscape where IT specialists are in high demand – but our team has skills in all the latest technological advances. 

Perfect partner experience

"The Missing Link has been an integral part of the UEA Group of Companies for over 10 years. Our mobile construction teams reliance on access to a quality IT solution is an essential part of UEA maintaining its market-leading position. Innovation is key in our business and The Missing Link partners with UEA to provide this and maintain an excellent standard of service at all times."

"UEA needs IT to work every day and we have always found that working closely with the team at The Missing Link ensures this happens. The service team are always on hand to assist but the personal touch is still maintained for the more difficult solutions. All key business growth opportunities involve input from The Missing Link and I have no doubt that part of the reason for UEA’s ongoing success is its partnership."

Steven Hopkins | CEO, UEA Pty Ltd

"We have had more than 5 years' partnership with The Missing Link for the provision of Deskside support for end-users and implementation projects. Our experience has been very positive overall. This is attributed to consistently high-quality engineers, timely response, reasonable charges and flexibility. The Missing Link has effective skills training and customer orientation programmes the engineers go through before they hit the ground. Our end-users highly regard The Missing Link's engineers."

Edwin Zambrano | Head of IT Service Management, Goodman Group
"Engaging The Missing Link provides me with peace of mind – I know that if our staff follow the right procedures, they’ll get the right advice, and our IT systems will be well maintained and secure. They offer prompt support – the tickets we submit for work required are turned around quickly, and if the odd problem pops up that can’t be resolved quickly, they let me know and provide regular updates."
Brian Chalmers | Financial Controller, Australian Sailing

Frequently asked questions

  • What industries do we provide Managed IT Services to?

    We service clients from a wide range of industries including (but not limited to) financial services, legal, insurance, manufacturing, and retail. 

    While every business is different, we find that most requirements are similar when it comes to a business’ core IT infrastructure and security requirements. 

  • When should I invest in Managed IT Services? 

    Whether you’re a start-up struggling with IT support when you should be working on other aspects of your business, a medium-sized business looking to improve service levels and make better use of your IT team, or a large enterprise looking to reduce costs, there is no time like the present! 

  • Is the Missing Link certified by vendors like Microsoft, Dell and VMware?

    Yes, absolutely. We have key certifications and partnerships in place with the leading vendors in each space – click here for more information on our partners. 

    We’re VMware cloud verified, a Microsoft Partner, Dell Technologies Platinum Partner, Veeam Silver Service Provider and part of the Fortinet Engage Partner Program Advanced, plus much more! 

  • How do I choose between Managed Service Providers?

    Choosing a Managed IT Services Provider is a serious technology investment. There are plenty of fly-by-night companies offering managed IT that don't have the track record, experience or bandwidth to adequately serve the needs of your organisation. To ensure you make a wise choice, review each vendor you are considering with flexibility, scalability, customer support and service level agreements in mind. 

  • I have an internal IT department, what's the benefit of using a managed service?

    Many of our customers have their own IT departments – and they want to make better use of them! You can use a managed service provider like The Missing Link to manage all, or just part of your IT environment. This leaves your IT department to focus on building better business capabilities, improvements, and core applications. 

    The Missing Link can act as an extension of your internal IT team, if someone is sick or goes on leave we can help fill that function or take lower-level tasks off the hands of your team. 

  • Do I have to sign a long-term contract?

    While we can offer better value for a longer-term commitment, we realise that finding an IT partner that you feel you can trust is difficult. As such, we offer flexible (month-to-month) options and term contracts for 1 to multiple years. 

  • Do you offer 24/7 support?

    Because our standard support hours included with our managed services are much longer than other IT partners (6:00am to 9:00pm Monday to Friday as standard), we find that our customers rarely need us outside of hours, however we do provide 24/7 coverage on an on-call basis. 

  • Is your team Australian-based, or offshore?

    Our team are based in Australia (except for a few staff in our new London office). That includes our CEO, finance team, sales team, and all consultants and engineers. We have staff posted all over the country, including Sydney, Melbourne, Brisbane, Perth, The Gold Coast, Canberra and Adelaide.

  • Do you service businesses in all areas of Australia?

    Yes! We service all of Australia, Including but not limited to, Sydney, Brisbane, Melbourne, Perth, Adelaide, Canberra & Hobart. 

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