End-User Management.

Supporting and securing all things related to the end-user​

Support services combined with security so you can be confident in the security and productivity of your end-user

An integrated and unified approach to managing your end users to keep up with the exponential pace of change in IT

End-User Management is becoming an ever more complex and essential function of an IT department. We help alleviate this through our end-user management service that provides reactive support and proactive device management.​

Our solution will help you offload day-to-day management tasks associated with supporting end-users and their devices, thereby improving service levels, reducing costs, and mitigating risk. ​

We support end-users wherever they are working from any corporate device, using our remote access tools or sending one of our engineers on site.

Our end-user management is not a one-size-fits-all offer. No matter your organisation's size, we tailor and adapt our managed service to your business' unique needs.

An extension of your IT department

Supporting end-users has become a burden that keeps businesses busy fighting fires rather than focusing on strategic business initiatives. As an extension of your IT department, we can ease this burden, freeing up your IT department to focus on more strategic activities.

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Integrated support to maximise your IT department

Operational efficiency

Simplify the way you manage devices, applications and updates while improving the service experience for users.

Improve security

We are one of the most respected and certified Managed Services providers for cyber security in Australia.

Responsive service desk

Our customer feedback speaks for itself; we consistently maintain a CSAT score of over 98 out of 100.

Reduced cost

A lack of unified management leads to the cost of lost productivity, downtime and security breaches.

Perfect Partner Experience

We have had more than 5 years' partnership with The Missing Link for the provision of Deskside support for end-users and implementation projects. Our experience has been very positive overall. This is attributed to consistently high-quality engineers, timely response, reasonable charges and flexibility. The Missing Link has effective skills training and customer orientation programmes the engineers go through before they hit the ground. Our end-users highly regard The Missing Link's engineers.

Edwin Zambrano | Head of IT Service Management, Goodman Group