Transforming community support with innovative IT solutions
The Australian Community Support Organisation (ACSO) is a not-for-profit organisation with over 40 years of experience working with individuals at risk of entering, or who have already entered, the justice system. ACSO supports, diverts, or reintegrates people through services such as mental health care, alcohol and drug treatment, intensive residential support, housing, and employment. These services span the entire justice continuum, from prevention to rehabilitation.
Challenge
As ACSO grew and its requirements evolved, particularly with cloud services, the organisation needed a managed service provider that could adapt to its changing needs. With teams spread across metro and regional Victoria, as well as New South Wales and Queensland, it was crucial to find a provider capable of supporting their teams effectively across all locations.
Solution
ACSO undertook a rigorous tender process. The Missing Link stood out for its transparency, upfront communication, and extensive experience with non-profits. Having worked with numerous non-profit clients and managing services for several, The Missing Link was chosen for their clear approach, reliable reporting, and proven capabilities. ACSO particularly appreciated this transparency, along with The Missing Link’s competitive pricing and reputation for being easy to work with.
Onboarding and ongoing support
The most significant initial task was the onboarding process. Taking over from the existing MSP, The Missing Link managed a seamless transition, handling end-user support and infrastructure management. This also involved placing a full-time dedicated staff member at ACSO’s Melbourne office, ensuring close collaboration and immediate response to any issues.
ACSO's feedback on the onboarding process was overwhelmingly positive. The smooth, hassle-free transition, combined with the technical proficiency displayed by The Missing Link’s team, left a lasting impression on the organisation.
Impact
The Missing Link’s approach went beyond just providing a service – they aimed to be partners and collaborators. This ethos was clear in the day-to-day interactions with ACSO’s team, who found The Missing Link professional and easy to work with. ACSO particularly appreciated the prompt responses from The Missing Link’s support team, which stood out as a key strength.
ACSO's staff has repeatedly provided overwhelmingly positive feedback. The expert advice from The Missing Link has enabled the team to continue the transformation safely to a modern cloud environment.
A trusted partnership for success
The partnership between ACSO and The Missing Link has represented a significant step forward for ACSO. With The Missing Link's comprehensive IT support, ACSO has strengthened its ability to deliver crucial services more efficiently and effectively.
The Missing Link’s approach of combining technical excellence with a human touch has not improved ACSO’s operational efficiency and established a strong, trust-based relationship. Supporting organisations like ACSO aligns with The Missing Link's commitment to helping non-profits achieve their mission and positively impact the community.
Looking to transform your IT infrastructure with expert-managed services?
Get in touch with The Missing Link today to see how our tailored IT solutions can help your organisation succeed. Contact us or learn more about our Managed IT Services.
