Strengthening IT infrastructure for high-risk industries
Sterling Insurance is a specialist underwriting agency with extensive experience. Offering a range of insurance solutions for niche or complex risks such as asbestos, demolition, mining, rail, and aviation. The head office is based in Sydney, with operations extending along the east coast of Australia to service broker customers throughout Australia and New Zealand.
Challenge
Following a management buyout, Sterling Insurance faced a critical decision: to find an IT service provider that could support their evolving needs. Their high-risk insurance business required robust security measures, reliable IT infrastructure, and professional support to ensure seamless operations. The stakes were high, with increasing cyber threats and stringent compliance requirements. They needed a partner that could maintain their existing systems, enhance their security posture and provide scalable solutions for future growth.
Solution
Sterling Insurance turned to The Missing Link, an IT service provider they had inherited from their previous parent company. After evaluating other suppliers, they decided to continue with The Missing Link due to their superior value proposition. Over the years, The Missing Link evolved their services to meet Sterling Insurance's growing needs:
- Managed network: The Missing Link provided and maintained various network solutions tailored to Sterling Insurance’s needs, ensuring robust and secure network connectivity.
- Cloud-based network solutions: They transitioned Sterling Insurance to a cloud-based network solution, enhancing flexibility and efficiency.
- Cyber security framework: Recognising the increasing importance of cyber security, The Missing Link implemented a comprehensive security framework, including regular penetration testing to identify and mitigate vulnerabilities, ensuring compliance with the Australian Signals Directorate standards.
" The Missing Link has been instrumental in transforming our IT infrastructure, providing the robust security and reliability we need to operate in niche or complex risks. Their proactive approach and tailored solutions have enabled us to focus on our core business, knowing that our IT environment is in safe hands.”
- Carla Estrella, IT Co-ordinator, Sterling Insurance
Outcome
The partnership with The Missing Link has transformed Sterling Insurance's IT landscape. By providing reliable and professional services, The Missing Link minimised IT distractions, allowing Sterling Insurance to focus on core business activities. The transition to cloud-based solutions and robust cybersecurity measures ensured operational efficiency and data security. The tangible results include:
- Reduced downtime: Minimal IT issues have significantly reduced downtime, enhancing productivity.
- Enhanced security: Advanced security measures have protected sensitive data and ensured compliance with industry standards.
- Operational efficiency: Reliable IT infrastructure has streamlined operations, enabling Sterling Insurance to meet their clients' needs effectively.
A trusted partnership for success
The relationship between Sterling Insurance and The Missing Link is marked by mutual trust and professionalism. The Missing Link's proactive approach and responsiveness to issues have reinforced their value as a trusted IT partner. Sterling Insurance's decision to continue with The Missing Link, despite the allure of other providers, underscores the premium service and reliability they offer.
Driving business forward with IT excellence
Sterling Insurance's collaboration with The Missing Link highlights the critical role of a reliable and professional IT partner in supporting high-risk industries. By continuously adapting their services to meet Sterling Insurance's evolving needs, The Missing Link has delivered operational efficiency, strengthened security, and ensured ongoing compliance
The partnership has strengthened Sterling Insurance’s IT infrastructure, driving significant business growth and client satisfaction. The transition to cloud-based solutions has minimised IT distractions, allowing Sterling Insurance to focus on its core business activities. Advanced security measures have protected sensitive data and ensured compliance with industry standards, while the reliable IT infrastructure has streamlined operations, enabling the company to meet its clients' needs more effectively.
Discover how The Missing Link can transform your IT landscape and drive your business forward. Contact us today for a consultation and take the first step towards enhancing your operational efficiency, security, and overall business success.
