You’ve chosen a managed IT service provider – what comes next?

You’ve taken the big step of choosing a managed IT service provider (MSP). Now, how do you make sure this partnership isn’t just functional but truly transformative? The answer lies in setting a clear direction, meticulous planning, and deliberate action. These are the elements that will unlock the full potential of your MSP relationship, driving real value and positioning your business for long-term IT success.

Starting point: Establish expectations and roadmap communication

Every great partnership begins with clear, aligned expectations from day one. In your initial conversations, your MSP will want to get to know your business, understand your strategic goals, and Identify any pressing tech challenges you face. 

• Set SLAs (Service Level Agreements): A solid SLA outlines response times, escalation procedures, and service scope, giving a clear view of how the problems will be managed and resolved.
• Initial check-ins for alignment: Schedule early-stage check-ins to ensure your MSP has an accurate understanding of your business needs and that the service delivery aligns with those expectations. These check-ins help set the foundation for a smooth partnership.

First phase: Seamless onboarding of systems and people

With expectations in place, the next step is onboarding—arguably one of the most crucial stages of your partnership. A well-executed onboarding plan can set the tone for long-term success.

• Operational check-ins during onboarding: Regular operational check-ins, whether monthly or bi-monthly, are crucial to maintaining alignment and making sure the onboarding process stays on track. These meetings allow you and your MSP to address any immediate challenges and fine-tune processes as needed. 
• Infrastructure review and optimisation: Your MSP will conduct a comprehensive review of your hardware, software, and network to find any weak points and align your IT setup with your business goals.

• User training and access setup: Empower your team by ensuring they’re confident with the new systems. During this phase, your MSP will also set up secure access protocols and establish a robust support structure.

Keep momentum: Proactive monitoring to keep your systems running

Once onboarding is complete, proactive management ensures that your IT environment remains robust. This phase moves beyond reactive fixes to focus on preventing potential issues before they arise — a critical measure, especially considering that 66% of data breaches in Australia stem from malicious attacks.

• 24/7 system monitoring: Around-the-clock monitoring identifies potential issues early, helping to prevent disruptions and minimise downtime.
• Patch management and vulnerability assessments: Regular updates and patching are essential to keeping your systems secure and healthy. Your MSP will automate patch management to safeguard against risks from outdated software.

Security boost: Strengthening your cyber security posture

With cyber security being non-negotiable, especially given Australia’s increasing IT investments, your MSP should help you build a more secure environment.

• Threat detection and incident response: Advanced tools like AI-powered incident response systems can quickly detect anomalies and start protocols to reduce downtime and enhance defences.
• Employee training and phishing simulations: A strong cyber security strategy isn’t only about tech—it’s about people too. Regular training will help your team become an active defence line against threats.

Progress review: Regularly revisiting and evolving your IT strategy

An IT strategy should grow with your business. Regular strategic reviews with your MSP ensure their efforts continue to align with your evolving goals and keep your business prepared for new opportunities. These reviews are more comprehensive and focus on future planning and overall IT alignment.

• Monthly and annual strategic reviews: Detailed reports on system performance and security updates keep you informed and ready to tackle emerging challenges. These strategic reviews assess how well your IT strategy supports long-term business objectives and facilitate necessary adjustments.
• Strategic recommendations and future planning: Your MSP isn’t just there to solve today’s problems—they’re there to help you stay ready for tomorrow. With trends like AI and edge computing reshaping IT, it’s essential to adapt your strategy continuously. In fact, according to Gartner’s analysis, integrating scalable IT services through MSPs is crucial for maintaining operational efficiency and supporting business growth.

Arriving at success: A thriving, resilient business

By following these steps, you’ll maximise the benefits of your MSP partnership. Partnering with an MSP is more than just managing your systems; it’s about forming a strategic alliance that frees your team to focus on growth and innovation.

Ready to supercharge your IT strategy? Download The Ultimate Guide to Managed IT Services e-book for deeper insights, expert insights, expert advice, and actionable strategies that will empower your business to stay ahead, grow faster, and operate seamlessly.