Pioneering AI-driven productivity with Microsoft 365 Copilot
Flinders University has embarked on integrating Microsoft Copilot M365 to enhance their digital capabilities and foster innovation in the era of artificial intelligence. This initiative aims to equip new licensees with a solid understanding of generative AI and the comprehensive features of Microsoft Copilot M365 through mandatory training modules. By doing so, they are ensuring the university community is well-prepared to leverage these advanced tools for improved productivity and creativity.
“We have greatly benefited from partnering with The Missing Link to deliver up-to-date training modules on Microsoft Copilot M365. This collaboration has enabled us to stay ahead of rapid technological advancements, allowing our user community to focus on high-value experimental activities and effectively leverage emerging technologies.”
– Tom Upitis, Associate Director IDS Strategy, Innovation and AI, Flinders University
Objectives
- 1. Provide foundational knowledge of generative AI and the GPT model behind Copilot.
- 2. Teach prompt engineering for effective AI interactions.
- 3. Showcase the functionality and benefits of Microsoft Copilot in M365 applications.
- 4. Provide advanced training to heavier users of Copilot to support their ongoing skills development.
Training approach
Phase 1: Online Course
- Delivered foundational training in generative AI concepts and the GPT model.
- Introduced key techniques in prompt engineering to improve AI interactions.
- Demonstrated Microsoft Copilot’s functionality across PowerPoint, Word, and Outlook, focusing on practical use cases and data security.
Phase 2: Advanced Live Training (Planned)
- Hands-on development and deployment of Copilot Agents.
- In-depth guidance on applying advanced features to workflows.
- Emphasis on best practices for security, governance, and AI integration.
What made the training stand out
Flinders University found the training provided by The Missing Link to be practical and context-specific. Key highlights included:
- 1. Practical Application: Training focused on applying AI tools in the specific context of Flinders University, making it relevant and immediately useful.
- 2. Engagement and Interaction: Included interactive practical demonstrations, helping participants better understand the tools.
- 3. Reporting: Daily reporting on course completion helped identify users who needed additional support to complete their training, ensuring everyone had the opportunity to succeed.
- 4. Ongoing Support: Continuous support and responsive follow-up to enquiries ensured participants could confidently undertake the training. User feedback was incorporated into the online modules.
- 5. Recognising Achievements: The acknowledgment of training completion through the provision of a digital badge recognised the efforts of staff, fostering a sense of accomplishment and continuous professional development.
Conclusion
The training provided by The Missing Link successfully equipped Flinders University staff with practical knowledge and context-specific skills to maximise Microsoft 365 Copilot’s potential. The tailored approach, interactive sessions, and ongoing support positioned this training as a standout solution to support AI adoption.
Future plans
- Launch advanced live training sessions to complement the online course.
- Establish a Copilot Studio community to foster collaboration and innovation.
- Implement governance and best practices for AI agent deployment.
“We have received a very positive reception from our diverse pilot users of Microsoft Copilot M365. The training was well-received, enabling our staff to hit the ground running and maximise the features and functionality of Copilot M365 from day one. We are looking forward to continuing our work with The Missing Link as Copilot evolves.” – Tom Upitis Associate Director IDS Strategy, Innovation and AI.
– Tom Upitis, Associate Director IDS Strategy, Innovation and AI, Flinders University
