BPC Lawyers, a well-established legal firm, has relied on The Missing Link for over a decade to manage its IT and cyber security needs. With no internal IT staff, the firm entrusts The Missing Link with all aspects of its technology, allowing its team to focus entirely on delivering legal services.
BPC Lawyers’ Practice Manager, Nicole Ingersole, described the value of this long-term partnership:
“Having The Missing Link as our IT partner means we never have to worry about technology holding us back. They understand our business, anticipate our needs, and ensure we always have the right solutions in place.”
The challenge: Ageing IT infrastructure creating inefficiencies
Over time, BPC Lawyers’ IT environment had become outdated, leading to performance concerns. The firm faced several challenges:
- An ageing fleet of devices, resulting in reduced efficiency and reliability.
- On-premise servers, requiring ongoing maintenance and costly refresh cycles.
- Legacy device management, making IT support and security updates more complex.
- Limited cloud services, restricting remote access and collaboration.
For a legal firm where time is crucial, slow and unreliable technology was not just an inconvenience —it had a direct impact on productivity and profitability. BPC Lawyers needed a modern, scalable, and secure IT solution to support its operations.
The solution: IT modernisation with cloud migration and security enhancements
To address these challenges, The Missing Link delivered a comprehensive IT modernisation project, integrating services across SmartSERVICES, projects & consulting, hardware & software procurement, cyber security, M365 Modern Workplace, Managed Network, SmartPATH Internet, and IT strategy.
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1. Full device fleet upgrade
As part of its hardware & software procurement services, The Missing Link replaced ageing devices with modern, high-performance machines, ensuring staff had the right tools to work efficiently. This formed part of a broader IT strategy, developed in collaboration with BPC Lawyers, to future-proof the firm’s technology infrastructure.
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2. Migration to Microsoft 365 & cloud services
The firm transitioned from on-premise servers to Microsoft 365 (M365) and Azure, enabling:
- Elimination of physical servers, reducing maintenance costs and complexity.
- Anywhere, anytime access, with staff logging in securely via Microsoft Azure instead of relying on outdated server-based authentication.
- Improved collaboration, as documents moved to SharePoint, allowing real-time editing and version control.
The Missing Link’s projects and consulting team guided BPC Lawyers through every stage of the migration, ensuring a smooth transition with minimal disruption. The firm’s managed network services optimised performance for both remote and office-based staff, while SmartPATH Internet provided a reliable, high-speed connection to support the firm’s cloud-based operations.
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3. Security enhancements
To strengthen BPC Lawyers’ security posture, The Missing Link implemented several cyber security measures including:
- Single Sign-On (SSO) for streamlined and secure authentication.
- Self-service password reset, reducing IT support requests.
- A security awareness program, educating employees on best practices to mitigate cyber threats.
With these improvements, BPC Lawyers gained a more secure, flexible, and efficient IT environment.
The results: Reduced costs and increased efficiency
The IT modernisation project delivered significant cost savings and operational benefits:
- 25% reduction in ongoing IT management costs, freeing up budget for other priorities.
- Elimination of large infrastructure refreshes, which previously cost $40K-$60K every five years.
- Enhanced mobility and remote access, ensuring staff can securely work from any location.
- Stronger security measures, reducing risks, and improving compliance with industry best practices.
BPC Lawyers’ Practice Manager, Nicole Ingersole, praised the smooth execution of the project:
"The Missing Link managed this project seamlessly. Communication was clear and regular, and the impact on our team was almost non-existent. We couldn’t have asked for a better execution of such a major upgrade."
For BPC Lawyers, avoiding disruption was critical. Thanks to The Missing Link’s clear communication and careful planning, staff were able to continue working without interruption.
A long-term, strategic IT partner
The Missing Link’s partnership with BPC Lawyers is built on years of trust and collaboration. As a small to medium-sized business, BPC Lawyers requires cost-effective yet high-quality IT solutions, and The Missing Link continues to deliver tailored strategies that evolve with the firm’s needs.
With its upgraded systems and strengthened security, BPC Lawyers is now well-positioned for future growth with a cost-effective and scalable IT environment.
