Australian Payments Plus (AP+) a consolidation of Australia’s three domestic payment providers, BPAY Group, eftpos, and NPP Australia – works to shape the future of payments to benefit Australian consumers, businesses, and the government.
AP+ approached The Missing Link to help showcase the power of AI and automation at their Beyond Tomorrow summit. Our reputation for creating custom solutions that enhance business efficiency through intelligent automation made us the ideal partner for AP+’s objectives. Our expertise positioned us perfectly to illustrate the potential of these technologies to an audience of payments and digital identity leaders.
Australian Payments Plus became a client of The Missing Link, after initially engaging in a Microsoft 365 Copilot readiness assessment. Seeing the potential to enhance their efficiency with AI, AP+ invested in additional training to fully harness the technology.
Our decision to engage with The Missing Link was driven by the importance to stay ahead of the curve and start getting the most out of tools like Copilot or ChatGPT. The Missing Link demonstrated expertise in these areas was a key factor in our choice to have them facilitate our Beyond Tomorrow event AI and automation demonstration. Their guidance has been pivotal in ensuring that we are not just current but leading in our adoption of AI-powered solutions.”
Charissa Brooks, AP+ General Manager Brand and Marketing
Aligned with the theme, ‘Inspiring Trust in the Digital Economy’ at the Beyond Tomorrow summit, AP+ brought together an impressive lineup of experts and thought leaders from the realms of payments and identity. The summit was dedicated to dissecting the latest industry trends, contemplating future developments, and showcasing innovative thinking.
After each of the nine panels, we facilitated demonstrations highlighting AI technology's speed and proficiency. Using advanced tools like ChatGPT and Microsoft 365 Copilot, a comprehensive yet concise summary was produced within a minute. The fast delivery captivated the audience with engaging content – so much so that it became common to see attendees taking photos of the slides on their phones, eager to capture the knowledge and insights that had been presented. This behaviour highlighted the value of the content and the effectiveness of AI-driven communication.
By leveraging cutting-edge AI, AP+ effectively condensed the nuanced discussions of the panels into straightforward, digestible points. This approach ensured the essential messages were clearly communicated and readily available to the audience, translating complex insights into actionable knowledge.
Here’s how the live conversation was transformed into an AI-polished presentation:
The collaboration between Australian Payments Plus and The Missing Link provided significant advantages in two primary areas, enhancing both the event experience and operational productivity:
Event Experience Enhancements:
Operational Efficiency Gains:
These strategic improvements underscore the impact of AI and automation in transforming customer-facing services and back-end operations.
"The Missing Link has been instrumental in demonstrating the power of AI both to those in the industry and here at AP+. The outcomes from this project were visible at the summit and would not have been possible just a year and a half ago, before this technology was released. They worked with our team to deliver these outcomes so that once the conference was over, the team was left with prompting skills for Copilot, ChatGPT and Midjourney. We've subsequently engaged them to run further training for our teams.”
Charissa Brooks, AP+ General Manager Brand and Marketing
Australian Payments Plus’ commitment to continuous training and their investment in automation technology demonstrates their dedication to ongoing improvement and innovation. This approach helps ensure they continue to be a leading force in the FinTech industry.
An AI-generated visual from MidJourney
When considering The Missing Link for your AI and automation needs, you can expect:
We’re dedicated to making the adoption of AI and automation technologies a straightforward and impactful journey for your business. Ready to elevate your operational efficiency and secure a competitive advantage? Click to complete your Microsoft 365 Copilot Readiness Assessment and begin your transformation with The Missing Link.